Introduction

At roomwalah.com, we strive to provide the best service for our users. This Cancellation and Refund Policy is formulated in compliance with RBI guidelines to ensure transparency and customer satisfaction.

Cancellation Policy

• Users can cancel their bookings as per the property’s individual cancellation policy.
• Cancellations must be made through the Room Walah platform to be eligible for a refund.
• Last-minute cancellations may incur charges as per the property’s terms.

Refund Policy

Refunds will be processed according to the following guidelines:

• Refunds, if applicable, will be credited to the original payment method.
• Processing time for refunds may take 7-10 business days, subject to bank policies.
• Refunds will not be provided for no-show bookings or non-cancellable reservations.

Payment Disputes

• In case of payment disputes, users must report issues within 48 hours of the transaction.
• Disputes will be handled as per RBI’s digital transaction guidelines.

Processing Fees

Processing fees may be deducted for cancellations based on property rules and transaction costs.

Contact Us

For any questions or refund requests, please contact us:

• Email: support@roomwalah.com
• Phone: +91 9695513175
• Address: 40 No Gomti, Phaphamau, Prayagraj - 211013.